Customer Service Professional - Game Master

JOB DESCRIPTION

Are you a customer service professional who wants to work on the cutting edge of entertainment? If so, you can help take our world-leading entertainment experience to the next level by joining our new team based in Abu Dhabi. Zero Latency’s Free Roam Virtual Reality experiences are world leading, with centres all across the globe. Come and be part of this journey and help build the next generation of social interactive entertainment.

ABOUT ZERO LATENCY

Zero Latency is the global leader in free-roam, multiplayer, virtual reality gaming. Zero Latency provides the most technologically advanced, immersive virtual reality gaming experiences on the planet. 

YOUR ROLE

We are looking for Game Masters who can guide customers through Zero Latency’s world-leading experience with great energy and professionalism.

You will oversee player safety briefings and run game sessions. Your priority is ensuring player safety and delivering high-end customer experiences.

PRIMARY RESPONSIBILITIES

• Customer greeting, check-in, suit-up and suit-down
• Presenting the player safety briefing
• Managing in-game sessions and ensuring player safety
• Identifying, troubleshooting, and recording technical issues
• Maintenance of Virtual Reality equipment
• Supporting site team leaders
• Assisting with the upkeep and presentation of the venue to ensure a welcoming environment.
• Selling merchandise
• Opening and closing the venue