Software Engineer III - SRE/Production Support

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. 

As a Software Engineer III at JPMorgan Chase within the Payments Technology group, you will be a seasoned member of an agile team, tasked with designing and delivering trusted, market-leading technology products in a secure, stable, and scalable manner. Your responsibilities include implementing critical technology solutions across multiple technical domains, supporting various business functions to achieve the firm's business objectives.

Job responsibilities

• Execute monthly or quarterly deployments, ensuring smooth and efficient implementation of updates and changes.
• Perform Product Lifecycle Management (PLM) and Service Request (SR) activities to maintain system stability and performance.
• Support daily production issues by conducting Root Cause Analysis (RCA) for core and code-related problems.
• Collaborate with Operations and other relevant teams to address and resolve breaks in debit or credit processes.
• Be able to understand and troubleshoot code written in Java and Spring-boot framework
• Utilize AWS services and tools to enhance system performance and reliability.
• Monitor and manage incident queues to ensure timely resolution and adherence to service level agreements (SLAs).
• Maintain incident hygiene by ensuring accurate documentation, categorization, and prioritization of incidents.
• Conduct post-incident reviews to identify improvement opportunities and prevent recurrence.
• Apply database querying skills using SQL to analyze and resolve data-related issues.
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Hands-on practical experience in system maintenance, application support, and operational stability.
• Proficiency in Java and Python programming languages, with strong debugging skills.
• Experience in managing deployments and performing RCA in a large corporate environment.
• Knowledge of AWS services and cloud-based solutions.
• Proficiency in database querying using SQL.
• Exposure to agile methodologies and practices, including CI/CD, application resiliency, and security.
• Strong communication skills to effectively collaborate with cross-functional teams and stakeholders.

Preferred qualifications, capabilities, and skills

• Having exposure to high-volume, low-latency data processing system
• Ability to understand the nuances of REST API, MQ, Kafka, Gemfire, Oracle etc.  
• Familiarity with modern front-end technologies
• Exposure to cloud technologies