MS Dynamics Ops Engineer (on Premise & Cloud)

Role 

 MS Dynamics CRM Ops Engineer (on Premise and Cloud)

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Location 

 Chennai

Experience:  

 3-5 years

What awaits you/ Job Profile  

• As an Ops Engineer, you will support and maintain MS Dynamics CRM applications both on-Premise and Cloud environments. You will manage user access, handle data queries, monitor integration systems, prepare reports, and own deployment activities to ensure seamless operations.
• Deeper functional understanding of Sales systems.
• Manage and resolve tickets related to MS Dynamics CRM and Power Platform, including escalated and complex issues.
• Provide advanced support for Microsoft Dynamics 365 modules (Sales, Customer Service) and related cloud services (Azure).
• Monitor and maintain integration systems and troubleshoot data exchange issues.
• Manage user access and permissions within MS Dynamics and associated platforms.
• Own and execute deployment activities: installation, configuration, version control, updates, patches, and environment setups (Dev, Test, Prod).
• Analyze recurring system issues and collaborate with technical teams to implement solutions.
• Prepare and deliver reports on system performance and user activities.

What should you bring along 

• Strong knowledge of MS Dynamics CRM (on-Premise & Cloud), Power Platform, and Azure services.
• Experience in managing CRM deployment, updates, and version control across multiple environments.
• Ability to handle critical production incidents and work under pressure.
• Good communication and teamwork skills.
• Basic understanding of SQL for data queries and troubleshooting.
• Familiarity with XML/JSON for integrations and API data exchange.

Must have technical skill  

• MS Dynamics CRM, Power platform, Azure Microsoft Entra, Admin Center.

• Basic knowledge of SQL for database queries and troubleshooting.

• Understanding of XML and JSON formats for integrations, APIs, ands data exchange.
• Analytical mindset with problem-solving capabilities.

Good to have technical skills 

• Basic understanding of C#.