German CSR

Job Description:

Key Responsibilities:

• Process customer orders and handle general enquiries

• Resolve issues related to orders not received and returns not credited

• Handle queries from stores regarding customer parcel deliveries and stock checks

• Support international customers with order tracking, delivery updates, and return-related enquiries

• Perform administrative tasks including customer account adjustments and sending mass customer communications

Skills & Eligibility:

• Fluent German speaker with strong spoken and written communication skills

• Good command of English for internal communication

• Prior experience in customer service or international process preferred

• Ability to handle customer interactions professionally and efficiently

Key Competencies:

• Strong problem-solving and customer-handling skills

• Attention to detail and accuracy

• Ability to work in a fast-paced, customer-focused environment